Thank you for choosing International Magazine Service of Northern California as your reading service. We are very excited to offer our members 24-hour account assistance.
We know your time is valuable. If you prefer to contact our Member Services Department directly for assistance call 1-866-4-Magazines (1-866-462-4294) or write us at:

International Magazine Service of Northern California
Post Office Box 4209
Santa Rosa, California 95402
Check back often to receive updates on new titles available or any special promotions you may be eligible for.
Read our FAQs for answers to frequently asked
questions about our benefits and services.

What is my account number?
Your IMS account number begins with 2 letters followed by 6 digits. It is located in the upper right corner of your invoice. You will also find this number just above your name on any correspondence you receive from us.

What hours can I reach someone in the Member Services Department?
Our Member Services Department is open six days a week, Monday through Thursday from 9:00 am - 5:30 pm, and Friday and Saturday from 8:00 am - 12:00 pm, Pacific Standard Time.

Did you receive my payment?
If you mailed your payment to us by regular mail, please allow 5 business days for the payment to be posted to your account. You may confirm that we received your payment by requesting your account status from Member Services or by calling our Member Services Department.

I sent a payment. Why did I receive another bill?
There are several possibilities:
· The bill you received may have crossed in the mail with the payment you sent.
· Your account was delinquent in an amount greater then the payment sent.
· Your payment may have been mailed late and a billing cycle may have elapsed.
Please refer to our Member Services area or contact Member Services at the toll free number listed at the top of this page for more information on your account.

What is the Convenient-pay program?
The Convenient-pay program simplifies the monthly billing of your account by allowing members to have their monthly payment deducted automatically from their credit card or checking account. To sign up go to the Member Services area.

I am on the monthly Convenient-pay program. Why did I get a bill?
While on the Convenient Pay method you will receive a statement around the fifth of each month. This will help you keep track of your account and provide a copy for you to save for your records. If you prefer to pay your account off faster you may remit a check in the self-addressed return envelope included with the statement. Whether you take advantage of the Convenient-pay automatic monthly billing or choose to pay by check, we will send you an statement for your records. If you are a direct pay member and would prefer to enjoy the benefits of the Convenient-pay Program go to the Member Services section on the site and choose the "Make a Payment" section. It is fast and convenient and you only have to write out one check each month.

When will my subscription expire?
The expiration date for each subscription is shown in the upper right corner of the address label affixed to each of your magazines. In addition, you may request your expiration information from our Member Services Department by going to our Member Services area.

How long before I receive the first issue of my new subscription(s)?
New subscriptions usually take 6-8 weeks, from the order date, to begin receiving your first copies. Weekly periodicals will, of course, arrive first. If you have not received any issues and it has been more than 12 weeks since you placed your order, you may submit a service inquiry through our Member Services area or contact our Member Services Department.

What can I do if I am missing issues of my magazines?
If you ever miss an issue you may submit an inquiry to Member Services and one of our representatives will work with the publisher to resolve the problem immediately. Please be sure to include your address and any apartment number so we may verify that the publisher's records are correct. If the publisher is unable to send the missing issue we will add the missed service to the end of the remaining service of that magazine. If that title becomes unavailable we will substitute another.

What can I do if I am receiving duplicate copies?
If you receive duplicate copies of a magazine provided by International Magazine Service we need one address label from each of the duplicates. This allows us to determine the unique number assigned to you by the publishers. Once corrected, the number of remaining issues on each of the duplicate accounts will be combined. The remaining service will be added to the end of the subscription to ensure you receive everything you paid for.

What can I do if I don't like one of the magazines I've ordered?
Unlike a subscription, you are not "stuck" with the titles you select. Readers' interests often change and the Reading Service program provides you the benefit of changing your selection, at no charge, as your lifestyle and interests change. It takes a minimum of 4-6 weeks to start receiving your new title. To make a change, please browse our latest listing of Magazine Titles and submit the request to Member Services.